Changes / Canva / Some users may have issues with payments in Canva
Canva: Major incident: Some users may have issues with payments in Canva
Summary
Canva reported a major incident affecting subscriptions, billing and payments from 2026-07-31 18:55 UTC to 2026-07-31 19:58 UTC, lasting 1 h 3 min. Some users had payment issues; Canva implemented a fix at 19:24 UTC and confirmed resolution at 19:58 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users may have issues with payments in Canva
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-31 18:55 UTC
Before: not present
After: 2026-07-31 19:58 UTC
Before: not present
After: Billing and subscriptions
Before: not present
After: Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
Before: not present
After: We've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users may have issues with payments in Canva (this change) Canva reported a major incident affecting subscriptions, billing and payments from 2026-07-31 18:55 UTC to 2026-07-31 19:58 UTC, lasting 1 h 3 min. Some users had payment issues; Canva implemented a fix at 19:24 UTC and confirmed resolution at 19:58 UTC. | Major incident |