Canva: Some users may have issues with payments in Canva
Canva reported a major incident affecting subscriptions, billing and payments from 2026-07-31 18:55 UTC to 2026-07-31 19:58 UTC, lasting 1 h 3 min. Some users had payment issues; Canva implemented a fix at 19:24 UTC and confirmed resolution at 19:58 UTC.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Billing and subscriptions
Timeline of updates
- investigating
Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
- identified
We've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Some users may have issues with payments in Canva 2026-07-31 18:55 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Canva profile · Recent Canva incidents · Markdown · JSON