# Canva: Some users may have issues with payments in Canva

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-31 18:55 UTC · Resolved: 2026-07-31 19:58 UTC · Duration: 1.1 h
- Updates: 4 · Affected components: Billing and subscriptions
- [Vendor status page: https://stspg.io/hz8vlmt4kz29](https://stspg.io/hz8vlmt4kz29)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Canva reported a major incident affecting subscriptions, billing and payments from 2026-07-31 18:55 UTC to 2026-07-31 19:58 UTC, lasting 1 h 3 min. Some users had payment issues; Canva implemented a fix at 19:24 UTC and confirmed resolution at 19:58 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-31 18:55 UTC: Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
- **identified** 2026-07-31 19:02 UTC: We've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem.
- **monitoring** 2026-07-31 19:24 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-31 19:58 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-31 18:55 UTC: [Major incident: Some users may have issues with payments in Canva](https://rewindex.com/change/i1a44ef1b1ec4fb.md)


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Canonical: https://rewindex.com/company/canva/incidents/tj40tzz02vfk · Markdown: https://rewindex.com/company/canva/incidents/tj40tzz02vfk.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/tj40tzz02vfk · Generated 2026-10-18T10:33:44.472Z