# Canva: Major incident: Some users may have issues with payments in Canva

**Summary:** Canva reported a major incident affecting subscriptions, billing and payments from 2026-07-31 18:55 UTC to 2026-07-31 19:58 UTC, lasting 1 h 3 min. Some users had payment issues; Canva implemented a fix at 19:24 UTC and confirmed resolution at 19:58 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-31 18:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/hz8vlmt4kz29](https://stspg.io/hz8vlmt4kz29)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/tj40tzz02vfk@449764d2ae75
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users may have issues with payments in Canva
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-31 18:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-31 19:58 UTC
```

**6. Added: Affected components**

```diff
+ Billing and subscriptions
```

**7. Added: Update** (investigating) · 2026-07-31 18:55 UTC

```diff
+ Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
```

**8. Added: Update** (identified) · 2026-07-31 19:02 UTC

```diff
+ We've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem.
```

**9. Added: Update** (monitoring) · 2026-07-31 19:24 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-07-31 19:58 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-31 18:55 UTC | Major incident: Some users may have issues with payments in Canva (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1a44ef1b1ec4fb · Markdown: https://rewindex.com/change/i1a44ef1b1ec4fb.md · JSON: https://rewindex.com/api/v1/changes/i1a44ef1b1ec4fb · Generated 2026-10-18T03:55:50.007Z