Changes / Canva / Some users may encounter an error or slowness when uploading files to Canva
Canva: Major incident: Some users may encounter an error or slowness when uploading files to Canva
Summary
Canva reported a major degradation causing failed or slow uploads in some regions, affecting Document import, Importing designs, and Media uploads. It started at 2025-10-07 09:43 UTC and was resolved at 2025-10-07 10:20 UTC, lasting 36 min; no cause or fix was stated.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 54%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Some users may encounter an error or slowness when uploading files to Canva
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-07 09:43 UTC
Before: not present
After: 2025-10-07 10:20 UTC
Before: not present
After: Document import, Importing designs, Media uploads
Before: not present
After: We've noticed an increase in failed and slow uploads in some regions, and are investigating
Before: not present
After: This incident is now resolved. Thank you for your patience and understanding.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users may encounter an error or slowness when uploading files to Canva (this change) Canva reported a major degradation causing failed or slow uploads in some regions, affecting Document import, Importing designs, and Media uploads. It started at 2025-10-07 09:43 UTC and was resolved at 2025-10-07 10:20 UTC, lasting 36 min; no cause or fix was stated. | Major incident |