# Canva: Major incident: Some users may encounter an error or slowness when uploading files to Canva

**Summary:** Canva reported a major degradation causing failed or slow uploads in some regions, affecting Document import, Importing designs, and Media uploads. It started at 2025-10-07 09:43 UTC and was resolved at 2025-10-07 10:20 UTC, lasting 36 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-10-07 09:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/43b2vg5mpvz2](https://stspg.io/43b2vg5mpvz2)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/6pz2cl8472b0@bd281e1d2ce6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users may encounter an error or slowness when uploading files to Canva
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-07 09:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-07 10:20 UTC
```

**6. Added: Affected components**

```diff
+ Document import, Importing designs, Media uploads
```

**7. Added: Update** (investigating) · 2025-10-07 09:43 UTC

```diff
+ We've noticed an increase in failed and slow uploads in some regions, and are investigating
```

**8. Added: Update** (resolved) · 2025-10-07 10:20 UTC

```diff
+ This incident is now resolved. Thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-07 09:43 UTC | Major incident: Some users may encounter an error or slowness when uploading files to Canva (this change) | degradation |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i16de0634f0f317 · Markdown: https://rewindex.com/change/i16de0634f0f317.md · JSON: https://rewindex.com/api/v1/changes/i16de0634f0f317 · Generated 2026-10-18T02:55:09.398Z