Changes / Sprout Social / Sprout Social Outage
Sprout Social: Critical incident: Sprout Social Outage
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Sprout Social Outage
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After: critical
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After: resolved
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After: 2025-10-20 14:36 UTC
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After: 2025-10-21 13:23 UTC
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After: Sprout Social API, Sprout Social Web Application
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After: Sprout is temporarily unavailable and our engineers are working to restore access as quickly as possible.
As a result of this outage, you may experience:
- Delays navigating the app
- Issues logging into Sprout Social
We apologize for any inconvenience. Please subscribe to receive status updates.
Before: not present
After: We have confirmed that the root cause is a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers.
We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Before: not present
After: The wider service issue impacting Amazon Web Services (AWS) has been resolved, and their platform is back to operational.
While our systems are recovering, some services may still be experiencing degraded performance.
We are continuing to monitor the situation closely to ensure a full recovery and apologize for any lingering inconvenience.
Before: not present
After: We are continuing to monitor further issues.
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After: We are monitoring issues related to an ongoing wider service issue impacting Amazon Web Services (AWS) that was previously marked as resolved.
While our systems are recovering, some services may still be experiencing degraded performance.
We apologize for any inconvenience.
Before: not present
After: Sprout is temporarily unavailable due to a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers.
We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Before: not present
After: We are continuing to monitor for any further issues.
Before: not present
After: Sprout is temporarily unavailable due to a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers.
We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Before: not present
After: We’re aware of an ongoing AWS outage in the us-east-1 region that continues to affect parts of Sprout. While service availability has improved significantly and many customers can now log in and use the app, some users may still experience intermittent errors or slow load times as AWS completes their recovery.
Our teams are monitoring closely and working with AWS to ensure full restoration. We’ll share another update as soon as recovery is confirmed.
Before: not present
After: Customer experience has substantially improved, with core app functionality restored and stable. Platform and engineering teams continue close monitoring while engaging AWS for formal confirmation of full service recovery. A final communication will follow once restoration is officially validated.
Before: not present
After: We are continuing to monitor for any further issues.
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After: AWS services returned to normal operations, and core services are stable.
We are continuing to monitor for any further issues.
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After: All services have been restored and are now fully operational. Thank you for your patience and understanding.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Sprout Social Outage (this change) | Major incident |
All Sprout Social changes → · Sprout Social profile · Markdown · JSON