# Sprout Social: Critical incident: Sprout Social Outage **Summary:** A critical outage affected the Sprout Social API and Web Application, causing navigation delays and login issues. It started at 2025-10-20 14:36 UTC and was resolved at 2025-10-21 13:23 UTC, lasting 22 h 46 min. Sprout attributed the outage to a wider AWS service issue and confirmed all services were restored. _(machine-written, sol)_ - Kind: Major incident · Label: outage (model (Jev)) - Changed: 2025-10-20 14:36 UTC · Detected: 2026-10-17 18:22 UTC - [Source: https://stspg.io/cvgk0wl210p5](https://stspg.io/cvgk0wl210p5) - [Company: Sprout Social](https://rewindex.com/company/sprout-social.md) - Versions: before (none: first archived) → after incident\_version:259/v4k4c7pz8k05@a7e3ebad02f4 - Change 1 of 1 for this incident ## What changed **1. Added: Title** ```diff + Sprout Social Outage ``` **2. Added: Impact** ```diff + critical ``` **3. Added: Status** ```diff + resolved ``` **4. Added: Start time** ```diff + 2025-10-20 14:36 UTC ``` **5. Added: Resolved time** ```diff + 2025-10-21 13:23 UTC ``` **6. Added: Affected components** ```diff + Sprout Social API, Sprout Social Web Application ``` **7. Added: Update** (investigating) · 2025-10-20 07:53 UTC ```diff + Sprout is temporarily unavailable and our engineers are working to restore access as quickly as possible. As a result of this outage, you may experience: - Delays navigating the app - Issues logging into Sprout Social We apologize for any inconvenience. Please subscribe to receive status updates. ``` **8. Added: Update** (identified) · 2025-10-20 08:05 UTC ```diff + We have confirmed that the root cause is a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates. ``` **9. Added: Update** (monitoring) · 2025-10-20 10:09 UTC ```diff + The wider service issue impacting Amazon Web Services (AWS) has been resolved, and their platform is back to operational. While our systems are recovering, some services may still be experiencing degraded performance. We are continuing to monitor the situation closely to ensure a full recovery and apologize for any lingering inconvenience. ``` **10. Added: Update** (monitoring) · 2025-10-20 14:36 UTC ```diff + We are continuing to monitor further issues. ``` **11. Added: Update** (monitoring) · 2025-10-20 15:42 UTC ```diff + We are monitoring issues related to an ongoing wider service issue impacting Amazon Web Services (AWS) that was previously marked as resolved. While our systems are recovering, some services may still be experiencing degraded performance. We apologize for any inconvenience. ``` **12. Added: Update** (monitoring) · 2025-10-20 15:42 UTC ```diff + Sprout is temporarily unavailable due to a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates. ``` **13. Added: Update** (monitoring) · 2025-10-20 15:48 UTC ```diff + We are continuing to monitor for any further issues. ``` **14. Added: Update** (monitoring) · 2025-10-20 15:48 UTC ```diff + Sprout is temporarily unavailable due to a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates. ``` **15. Added: Update** (monitoring) · 2025-10-20 19:17 UTC ```diff + We’re aware of an ongoing AWS outage in the us-east-1 region that continues to affect parts of Sprout. While service availability has improved significantly and many customers can now log in and use the app, some users may still experience intermittent errors or slow load times as AWS completes their recovery. Our teams are monitoring closely and working with AWS to ensure full restoration. We’ll share another update as soon as recovery is confirmed. ``` **16. Added: Update** (monitoring) · 2025-10-20 20:24 UTC ```diff + Customer experience has substantially improved, with core app functionality restored and stable. Platform and engineering teams continue close monitoring while engaging AWS for formal confirmation of full service recovery. A final communication will follow once restoration is officially validated. ``` **17. Added: Update** (monitoring) · 2025-10-20 21:37 UTC ```diff + We are continuing to monitor for any further issues. ``` **18. Added: Update** (monitoring) · 2025-10-21 08:34 UTC ```diff + AWS services returned to normal operations, and core services are stable. We are continuing to monitor for any further issues. ``` **19. Added: Update** (resolved) · 2025-10-21 13:23 UTC ```diff + All services have been restored and are now fully operational. Thank you for your patience and understanding. ``` ## History of this incident | When (UTC) | Change | Label | | --- | --- | --- | | 2025-10-20 14:36 UTC | Critical incident: Sprout Social Outage (this change) | outage | All Sprout Social changes: [timeline](https://rewindex.com/company/sprout-social/changes.md) _Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._ --- Canonical: https://rewindex.com/change/i14f071b1472e91 · Markdown: https://rewindex.com/change/i14f071b1472e91.md · JSON: https://rewindex.com/api/v1/changes/i14f071b1472e91 · Generated 2026-10-18T00:48:40.228Z