Changes / Canva / Some users may have issues accessing Canva
Canva: Major incident: Some users may have issues accessing Canva
Summary
Some Canva users experienced payment issues affecting Billing and subscriptions in an incident rated major. It started at 2026-05-29 01:46 UTC and lasted 26 min, resolving at 2026-05-29 02:12 UTC; Canva reported implementing a fix and restoring normal billing and payment functionality.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users may have issues accessing Canva
Before: not present
After: major
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After: resolved
Before: not present
After: 2026-05-29 01:46 UTC
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After: 2026-05-29 02:12 UTC
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After: Billing and subscriptions
Before: not present
After: Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.
Before: not present
After: Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.
Before: not present
After: A fix has been implemented, and we are monitoring the results. Users should be able to use billing and payment features normally.
Before: not present
After: This incident is now resolved. Thank you for your patience and understanding.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users may have issues accessing Canva (this change) Some Canva users experienced payment issues affecting Billing and subscriptions in an incident rated major. It started at 2026-05-29 01:46 UTC and lasted 26 min, resolving at 2026-05-29 02:12 UTC; Canva reported implementing a fix and restoring normal billing and payment functionality. | Major incident |