# Canva: Major incident: Some users may have issues accessing Canva

**Summary:** Some Canva users experienced payment issues affecting Billing and subscriptions in an incident rated major. It started at 2026-05-29 01:46 UTC and lasted 26 min, resolving at 2026-05-29 02:12 UTC; Canva reported implementing a fix and restoring normal billing and payment functionality. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-29 01:46 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/z5zv6xsrqcs7](https://stspg.io/z5zv6xsrqcs7)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/j20gv94gx8ql@63185c96d961
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users may have issues accessing Canva
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-29 01:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-29 02:12 UTC
```

**6. Added: Affected components**

```diff
+ Billing and subscriptions
```

**7. Added: Update** (investigating) · 2026-05-29 01:46 UTC

```diff
+ Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.
```

**8. Added: Update** (investigating) · 2026-05-29 01:48 UTC

```diff
+ Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.
```

**9. Added: Update** (monitoring) · 2026-05-29 01:58 UTC

```diff
+ A fix has been implemented, and we are monitoring the results. Users should be able to use billing and payment features normally.
```

**10. Added: Update** (resolved) · 2026-05-29 02:12 UTC

```diff
+ This incident is now resolved. Thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-29 01:46 UTC | Major incident: Some users may have issues accessing Canva (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i12802a7e809f7d · Markdown: https://rewindex.com/change/i12802a7e809f7d.md · JSON: https://rewindex.com/api/v1/changes/i12802a7e809f7d · Generated 2026-10-18T02:54:51.552Z