Canva: Some users may have issues accessing Canva
Some Canva users experienced payment issues affecting Billing and subscriptions in an incident rated major. It started at 2026-05-29 01:46 UTC and lasted 26 min, resolving at 2026-05-29 02:12 UTC; Canva reported implementing a fix and restoring normal billing and payment functionality.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Billing and subscriptions
Timeline of updates
- investigating
Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.
- investigating
Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.
- monitoring
A fix has been implemented, and we are monitoring the results. Users should be able to use billing and payment features normally.
- resolved
This incident is now resolved. Thank you for your patience and understanding.
Rewindex changes for this incident
- Major incident: Some users may have issues accessing Canva 2026-05-29 01:46 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Canva profile · Recent Canva incidents · Markdown · JSON