# Canva: Some users may have issues accessing Canva

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-29 01:46 UTC · Resolved: 2026-05-29 02:12 UTC · Duration: 26 min
- Updates: 4 · Affected components: Billing and subscriptions
- [Vendor status page: https://stspg.io/z5zv6xsrqcs7](https://stspg.io/z5zv6xsrqcs7)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Some Canva users experienced payment issues affecting Billing and subscriptions in an incident rated major. It started at 2026-05-29 01:46 UTC and lasted 26 min, resolving at 2026-05-29 02:12 UTC; Canva reported implementing a fix and restoring normal billing and payment functionality. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-29 01:46 UTC: Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.
- **investigating** 2026-05-29 01:48 UTC: Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.
- **monitoring** 2026-05-29 01:58 UTC: A fix has been implemented, and we are monitoring the results. Users should be able to use billing and payment features normally.
- **resolved** 2026-05-29 02:12 UTC: This incident is now resolved. Thank you for your patience and understanding.

## Rewindex changes for this incident

- 2026-05-29 01:46 UTC: [Major incident: Some users may have issues accessing Canva](https://rewindex.com/change/i12802a7e809f7d.md)


---
Canonical: https://rewindex.com/company/canva/incidents/j20gv94gx8ql · Markdown: https://rewindex.com/company/canva/incidents/j20gv94gx8ql.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/j20gv94gx8ql · Generated 2026-10-18T12:40:59.545Z