Changes / Descript / Avatar generation is unavailable
Descript: Critical incident: Avatar generation is unavailable
Summary
Descript’s critical avatar generation outage ran from 2026-09-04 01:31 UTC to 2026-09-04 05:17 UTC, lasting 3 h 46 min. Avatar generations failed due to a third-party outage; Descript reported successful generations after that service returned and marked the issue resolved.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Avatar generation is unavailable
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-09-04 01:31 UTC
Before: not present
After: 2026-09-04 05:17 UTC
Before: not present
After: Avatar generations are currently failing due to a 3rd party outage. We're currently awaiting an update from them.
Before: not present
After: Our 3rd party service appears to be back online and avatar generations have been succeeding in the last hour. We're monitoring that recovery holds.
Before: not present
After: This issue is now resolved.
Before: not present
After: This issue is now resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Avatar generation is unavailable (this change) Descript’s critical avatar generation outage ran from 2026-09-04 01:31 UTC to 2026-09-04 05:17 UTC, lasting 3 h 46 min. Avatar generations failed due to a third-party outage; Descript reported successful generations after that service returned and marked the issue resolved. | Major incident |