Descript: Avatar generation is unavailable

Impact: criticalStatus: resolvedStarted 2026-09-04 01:31 UTCResolved 2026-09-04 05:17 UTC (3.8 h)4 updatesSource: status.descript.com

Summary

Descript’s critical avatar generation outage ran from 2026-09-04 01:31 UTC to 2026-09-04 05:17 UTC, lasting 3 h 46 min. Avatar generations failed due to a third-party outage; Descript reported successful generations after that service returned and marked the issue resolved.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Avatars

Timeline of updates

investigating2026-09-04 01:31 UTC
Avatar generations are currently failing due to a 3rd party outage. We're currently awaiting an update from them.
monitoring2026-09-04 04:46 UTC
Our 3rd party service appears to be back online and avatar generations have been succeeding in the last hour. We're monitoring that recovery holds.
resolved2026-09-04 05:17 UTC
This issue is now resolved.
resolved2026-09-04 05:17 UTC
This issue is now resolved.

Rewindex changes for this incident

Critical incident: Avatar generation is unavailable 2026-09-04 01:31 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.descript.com (opens in new tab). Descript profile · Recent Descript incidents · Markdown · JSON