# Descript: Avatar generation is unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-04 01:31 UTC · Resolved: 2026-09-04 05:17 UTC · Duration: 3.8 h
- Updates: 4 · Affected components: Avatars
- [Vendor status page: https://status.descript.com/incidents/01M1N0NXRJ6AVF18YNRSZ5KG09](https://status.descript.com/incidents/01M1N0NXRJ6AVF18YNRSZ5KG09)
- [Company: Descript](https://rewindex.com/company/descript.md)

## Summary

Descript’s critical avatar generation outage ran from 2026-09-04 01:31 UTC to 2026-09-04 05:17 UTC, lasting 3 h 46 min. Avatar generations failed due to a third-party outage; Descript reported successful generations after that service returned and marked the issue resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-04 01:31 UTC: Avatar generations are currently failing due to a 3rd party outage. We're currently awaiting an update from them.
- **monitoring** 2026-09-04 04:46 UTC: Our 3rd party service appears to be back online and avatar generations have been succeeding in the last hour. We're monitoring that recovery holds.
- **resolved** 2026-09-04 05:17 UTC: This issue is now resolved.
- **resolved** 2026-09-04 05:17 UTC: This issue is now resolved.

## Rewindex changes for this incident

- 2026-09-04 01:31 UTC: [Critical incident: Avatar generation is unavailable](https://rewindex.com/change/i11572145a892bf.md)


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Canonical: https://rewindex.com/company/descript/incidents/01M1N0NXRJ6AVF18YNRSZ5KG09 · Markdown: https://rewindex.com/company/descript/incidents/01M1N0NXRJ6AVF18YNRSZ5KG09.md · JSON: https://rewindex.com/api/v1/companies/descript/incidents/01M1N0NXRJ6AVF18YNRSZ5KG09 · Generated 2026-10-18T11:37:12.822Z