Changes / Grafana Cloud / Grafana Access Issues
Grafana Cloud: Critical incident: Grafana Access Issues
Summary
Grafana Cloud reported a critical platform access outage affecting AWS US East - prod-us-east-3 and Grafana - AWS US East - prod-us-east-3 from 2026-09-28 17:32 UTC to 2026-09-28 19:21 UTC, lasting 1 h 49 min. Grafana identified the issue and applied a mitigation before resolving it; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Grafana Access Issues
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-09-28 17:32 UTC
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After: 2026-09-28 19:21 UTC
Before: not present
After: AWS US East - prod-us-east-3, Grafana - AWS US East - prod-us-east-3
Before: not present
After: We are currently investigating an issue causing issues accessing the platform.
Before: not present
After: We are continuing to investigate the issue, and will provide updates once we have more to share.
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After: We have identified the issue, and put a mitigation in place. We continue to work towards a resolution
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Grafana Access Issues (this change) Grafana Cloud reported a critical platform access outage affecting AWS US East - prod-us-east-3 and Grafana - AWS US East - prod-us-east-3 from 2026-09-28 17:32 UTC to 2026-09-28 19:21 UTC, lasting 1 h 49 min. Grafana identified the issue and applied a mitigation before resolving it; no cause was stated. | Major incident |
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