# Grafana Cloud: Critical incident: Grafana Access Issues

**Summary:** Grafana Cloud reported a critical platform access outage affecting AWS US East - prod-us-east-3 and Grafana - AWS US East - prod-us-east-3 from 2026-09-28 17:32 UTC to 2026-09-28 19:21 UTC, lasting 1 h 49 min. Grafana identified the issue and applied a mitigation before resolving it; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-28 17:32 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/tblzdh8qw6qb](https://stspg.io/tblzdh8qw6qb)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)
- Versions: before (none: first archived) → after incident\_version:278/2grcbfvdxsf7@d04dcded496c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Grafana Access Issues
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-28 17:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-28 19:21 UTC
```

**6. Added: Affected components**

```diff
+ AWS US East - prod-us-east-3, Grafana - AWS US East - prod-us-east-3
```

**7. Added: Update** (investigating) · 2026-09-28 17:32 UTC

```diff
+ We are currently investigating an issue causing issues accessing the platform.
```

**8. Added: Update** (investigating) · 2026-09-28 18:00 UTC

```diff
+ We are continuing to investigate the issue, and will provide updates once we have more to share.
```

**9. Added: Update** (identified) · 2026-09-28 18:38 UTC

```diff
+ We have identified the issue, and put a mitigation in place. We continue to work towards a resolution
```

**10. Added: Update** (resolved) · 2026-09-28 19:21 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-28 17:32 UTC | Critical incident: Grafana Access Issues (this change) | outage |

All Grafana Cloud changes: [timeline](https://rewindex.com/company/grafana-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i06448b029ecbe4 · Markdown: https://rewindex.com/change/i06448b029ecbe4.md · JSON: https://rewindex.com/api/v1/changes/i06448b029ecbe4 · Generated 2026-10-18T00:39:16.866Z