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Grafana Cloud: Grafana Access Issues

Impact: criticalStatus: resolvedStarted Resolved (1.8 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Grafana Cloud reported a critical platform access outage affecting AWS US East - prod-us-east-3 and Grafana - AWS US East - prod-us-east-3 from 2026-09-28 17:32 UTC to 2026-09-28 19:21 UTC, lasting 1 h 49 min. Grafana identified the issue and applied a mitigation before resolving it; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AWS US East - prod-us-east-3Grafana - AWS US East - prod-us-east-3

Timeline of updates

  1. investigating

    We are currently investigating an issue causing issues accessing the platform.

  2. investigating

    We are continuing to investigate the issue, and will provide updates once we have more to share.

  3. identified

    We have identified the issue, and put a mitigation in place. We continue to work towards a resolution

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Grafana Cloud profile · Recent Grafana Cloud incidents · Markdown · JSON