# Grafana Cloud: Grafana Access Issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-28 17:32 UTC · Resolved: 2026-09-28 19:21 UTC · Duration: 1.8 h
- Updates: 4 · Affected components: AWS US East - prod-us-east-3, Grafana - AWS US East - prod-us-east-3
- [Vendor status page: https://stspg.io/tblzdh8qw6qb](https://stspg.io/tblzdh8qw6qb)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Summary

Grafana Cloud reported a critical platform access outage affecting AWS US East - prod-us-east-3 and Grafana - AWS US East - prod-us-east-3 from 2026-09-28 17:32 UTC to 2026-09-28 19:21 UTC, lasting 1 h 49 min. Grafana identified the issue and applied a mitigation before resolving it; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-28 17:32 UTC: We are currently investigating an issue causing issues accessing the platform.
- **investigating** 2026-09-28 18:00 UTC: We are continuing to investigate the issue, and will provide updates once we have more to share.
- **identified** 2026-09-28 18:38 UTC: We have identified the issue, and put a mitigation in place. We continue to work towards a resolution
- **resolved** 2026-09-28 19:21 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-28 17:32 UTC: [Critical incident: Grafana Access Issues](https://rewindex.com/change/i06448b029ecbe4.md)


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/2grcbfvdxsf7 · Markdown: https://rewindex.com/company/grafana-cloud/incidents/2grcbfvdxsf7.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/2grcbfvdxsf7 · Generated 2026-10-18T13:26:05.400Z