Changes / Drata / Some service users and auditors unable to access their own tenant
Drata: Major incident: Some service users and auditors unable to access their own tenant
Summary
Some Drata users with service user and auditor accounts could not access their own tenant in a major-impact outage. It started at 2026-05-22 16:56 UTC and was resolved at 2026-05-29 14:27 UTC, lasting 6 days 21 h; Drata reported testing a fix but stated no cause.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some service users and auditors unable to access their own tenant
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-05-22 16:56 UTC
Before: not present
After: 2026-05-29 14:27 UTC
Before: not present
After: We are currently investigating this issue.
Before: not present
After: We've identified an issue impacting some customers in which some users who have service user and auditor accounts are unable to access their own tenant. We are actively working on a fix.
Before: not present
After: Fix is being tested.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some service users and auditors unable to access their own tenant (this change) Some Drata users with service user and auditor accounts could not access their own tenant in a major-impact outage. It started at 2026-05-22 16:56 UTC and was resolved at 2026-05-29 14:27 UTC, lasting 6 days 21 h; Drata reported testing a fix but stated no cause. | Major incident |