# Drata: Major incident: Some service users and auditors unable to access their own tenant

**Summary:** Some Drata users with service user and auditor accounts could not access their own tenant in a major-impact outage. It started at 2026-05-22 16:56 UTC and was resolved at 2026-05-29 14:27 UTC, lasting 6 days 21 h; Drata reported testing a fix but stated no cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-22 16:56 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/85rzqkbvf1w4](https://stspg.io/85rzqkbvf1w4)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/pz8nr0sy3vhp@ff8b7bc0a696
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some service users and auditors unable to access their own tenant
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-22 16:56 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-29 14:27 UTC
```

**6. Added: Update** (investigating) · 2026-05-22 16:56 UTC

```diff
+ We are currently investigating this issue.
```

**7. Added: Update** (investigating) · 2026-05-22 16:58 UTC

```diff
+ We've identified an issue impacting some customers in which some users who have service user and auditor accounts are unable to access their own tenant. We are actively working on a fix.
```

**8. Added: Update** (investigating) · 2026-05-22 17:11 UTC

```diff
+ Fix is being tested.
```

**9. Added: Update** (resolved) · 2026-05-29 14:27 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-22 16:56 UTC | Major incident: Some service users and auditors unable to access their own tenant (this change) | outage |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i03c848a6556046 · Markdown: https://rewindex.com/change/i03c848a6556046.md · JSON: https://rewindex.com/api/v1/changes/i03c848a6556046 · Generated 2026-10-18T03:55:52.463Z