Drata: Some service users and auditors unable to access their own tenant
Some Drata users with service user and auditor accounts could not access their own tenant in a major-impact outage. It started at 2026-05-22 16:56 UTC and was resolved at 2026-05-29 14:27 UTC, lasting 6 days 21 h; Drata reported testing a fix but stated no cause.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- investigating
We are currently investigating this issue.
- investigating
We've identified an issue impacting some customers in which some users who have service user and auditor accounts are unable to access their own tenant. We are actively working on a fix.
- investigating
Fix is being tested.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Some service users and auditors unable to access their own tenant 2026-05-22 16:56 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Drata profile · Recent Drata incidents · Markdown · JSON