# Drata: Some service users and auditors unable to access their own tenant

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-22 16:56 UTC · Resolved: 2026-05-29 14:27 UTC · Duration: 7 d
- Updates: 4
- [Vendor status page: https://stspg.io/85rzqkbvf1w4](https://stspg.io/85rzqkbvf1w4)
- [Company: Drata](https://rewindex.com/company/drata.md)

## Summary

Some Drata users with service user and auditor accounts could not access their own tenant in a major-impact outage. It started at 2026-05-22 16:56 UTC and was resolved at 2026-05-29 14:27 UTC, lasting 6 days 21 h; Drata reported testing a fix but stated no cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-22 16:56 UTC: We are currently investigating this issue.
- **investigating** 2026-05-22 16:58 UTC: We've identified an issue impacting some customers in which some users who have service user and auditor accounts are unable to access their own tenant. We are actively working on a fix.
- **investigating** 2026-05-22 17:11 UTC: Fix is being tested.
- **resolved** 2026-05-29 14:27 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-22 16:56 UTC: [Major incident: Some service users and auditors unable to access their own tenant](https://rewindex.com/change/i03c848a6556046.md)


---
Canonical: https://rewindex.com/company/drata/incidents/pz8nr0sy3vhp · Markdown: https://rewindex.com/company/drata/incidents/pz8nr0sy3vhp.md · JSON: https://rewindex.com/api/v1/companies/drata/incidents/pz8nr0sy3vhp · Generated 2026-10-18T10:42:01.441Z