Zoom: Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region

Impact: noneStatus: resolvedStarted 2026-10-04 08:05 UTCResolved 2026-10-04 08:20 UTC (15 min)2 updatesSource: stspg.io

Affected components: Voice (Inbound/Outbound)Zoom CX - NORTH AMERICA - Voice (Inbound/Outbound)Calling (Inbound/Outbound)Zoom Phone - NORTH AMERICA - Calling (Inbound/Outbound)

Timeline of updates

monitoring2026-10-04 08:05 UTC
On 10/04/2026, Between 06:36 UTC to 07:30 UTC, A subset of users may have experienced issues with inbound and outbound calls of Zoom Phone and Contact Center in North America region. This incident has been resolved and the affected services have been restored.
resolved2026-10-04 08:20 UTC
This incident has been resolved and the affected services have been restored.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Zoom profile · Recent Zoom incidents · Markdown · JSON