# Zoom: Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-10-04 08:05 UTC · Resolved: 2026-10-04 08:20 UTC · Duration: 15 min
- Updates: 2 · Affected components: Voice (Inbound/Outbound), Zoom CX - NORTH AMERICA - Voice (Inbound/Outbound), Calling (Inbound/Outbound), Zoom Phone - NORTH AMERICA - Calling (Inbound/Outbound)
- [Vendor status page: https://stspg.io/0hbst70j3ckv](https://stspg.io/0hbst70j3ckv)
- [Company: Zoom](https://rewindex.com/company/zoom.md)

## Timeline of updates

- **monitoring** 2026-10-04 08:05 UTC: On 10/04/2026, Between 06:36 UTC to 07:30 UTC, A subset of users may have experienced issues with inbound and outbound calls of Zoom Phone and Contact Center in North America region. This incident has been resolved and the affected services have been restored.
- **resolved** 2026-10-04 08:20 UTC: This incident has been resolved and the affected services have been restored.


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Canonical: https://rewindex.com/company/zoom/incidents/tqm0xyzlhqr5 · Markdown: https://rewindex.com/company/zoom/incidents/tqm0xyzlhqr5.md · JSON: https://rewindex.com/api/v1/companies/zoom/incidents/tqm0xyzlhqr5 · Generated 2026-10-18T11:49:52.654Z