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Zoom: Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America

Affected components: PCI IntegrationZoom Phone - NORTH AMERICA - PCI IntegrationPCI IntegrationZoom CX - NORTH AMERICA - PCI Integration

Timeline of updates

1. monitoring2026-10-09 14:17 UTC

   On 2026-10-09, between 12:04 UTC to 02:10 UTC users might have experienced issue with Zoom Phone and Zoom Contact Center PCI Integration in North America. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

2. resolved2026-10-09 14:29 UTC

   This incident has been resolved and the affected services have been restored.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Zoom profile · Recent Zoom incidents · Markdown · JSON