# Zoom: Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-10-09 14:17 UTC · Resolved: 2026-10-09 14:29 UTC · Duration: 12 min
- Updates: 2 · Affected components: PCI Integration, Zoom Phone - NORTH AMERICA - PCI Integration, PCI Integration, Zoom CX - NORTH AMERICA - PCI Integration
- [Vendor status page: https://stspg.io/vwp06p0ncd1x](https://stspg.io/vwp06p0ncd1x)
- [Company: Zoom](https://rewindex.com/company/zoom.md)

## Timeline of updates

- **monitoring** 2026-10-09 14:17 UTC: On 2026-10-09, between 12:04 UTC to 02:10 UTC users might have experienced issue with Zoom Phone and Zoom Contact Center PCI Integration in North America. The issue has been successfully resolved.  Our team will continue to monitor the situation closely and keep you informed of any further developments.
- **resolved** 2026-10-09 14:29 UTC: This incident has been resolved and the affected services have been restored.


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Canonical: https://rewindex.com/company/zoom/incidents/q9j1vyvhkymw · Markdown: https://rewindex.com/company/zoom/incidents/q9j1vyvhkymw.md · JSON: https://rewindex.com/api/v1/companies/zoom/incidents/q9j1vyvhkymw · Generated 2026-10-18T11:49:17.661Z