Companies/Zoom/Incidents

Zoom: Zoom Phone India Maintenance (Hyderabad Data Center): October 09, 2026

Affected components: Zoom PhoneZoom Phone - APAC - Zoom Phone

Timeline of updates

1. scheduled2026-09-16 16:14 UTC

   Zoom Phone users registered to the India (Hyderabad) Data Center will be automatically registered in an alternative Data Center (Mumbai) starting at 09th October 2026 04:30 AM PDT (5:00 PM IST on 09th October 2026). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.
   If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to alternate India (Mumbai) Data Center in addition to the India (Hyderabad) Data Center. During the maintenance window, connectivity to Zoom’s Hyderabad Data Center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s India (Mumbai) Data Center. Traffic will continue to be routed through the Zoom's India (Hyderabad) Data Center once the maintenance is completed.
   For customers that use hardware phones, refer to this link for the devices support the alternative datacenter process as described above: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373#h_01GNZ783VT6YXHES8NSXBA5M9A (opens in new tab)

2. in progress2026-10-09 11:30 UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed2026-10-10 17:30 UTC

   The scheduled maintenance has been completed.

Impact, status and times are the vendor’s own, as last archived. View on status.zoom.us (opens in new tab).

Zoom profileRecent Zoom incidentsAll outages on September 16, 2026Zoom in September 2026MarkdownJSON