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CompaniesZoomIncidents

Zoom: Zoom Contact Center Update: November 14, 2026 (No Operational Impact)

MaintenancemaintenanceStatus: in progresseditedStarted Not resolved2 updatesstatus.zoom.us (opens in new tab)

Affected components: Zoom Contact CenterZoom CX - Global - Zoom Contact Center

Timeline of updates

  1. scheduled

    We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 (opens in new tab) for more details. This update includes transfer and release controls that vary based on engagement type in Smart Embed.
    There is no operational impact. All services will be available during this scheduled update.

  2. in progress

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

Changes Rewindex caught on this incident

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How the archive is checked, and what it cannot prove.

Rewindex captured a newer version after the last checkpoint; the next run () commits it.

Impact, status and times are the vendor’s own, as last archived. View on status.zoom.us (opens in new tab).

Cite this

Maintenance posted by Zoom, started 2026-11-14 01:00 UTC, not resolved, 2 update(s); edited after publishing.

Title
Zoom Contact Center Update: November 14, 2026 (No Operational Impact)
Vendor
Zoom
Date
URL
https://rewindex.com/company/zoom/incidents/l8n4b82zvbl9

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