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Zoom: Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events

Affected components: MailZoom Mail - MailZoom EventsZoom MeetingsZoom Meetings - Zoom MeetingsVoice AgentZoom Virtual Agent - NORTH AMERICA - Voice AgentZoom Virtual AgentZoom Virtual Agent - Global - Zoom Virtual AgentZoom Meetings - Zoom Webinars Plus and EventsZoom Webinars Plus and EventsRecordingZoom Meetings - RecordingCalendarZoom Mail - CalendarVoice AgentZoom Virtual Agent - Global - Voice AgentZoom Contact CenterZoom CX - Global - Zoom Contact CenterZoom Contact CenterZoom CX - NORTH AMERICA - Zoom Contact CenterVoice (Inbound/Outbound)Zoom CX - NORTH AMERICA - Voice (Inbound/Outbound)

Timeline of updates

1. monitoring2026-10-01 16:08 UTC

   On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.

2. monitoring2026-10-01 16:49 UTC

   On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.

3. resolved2026-10-01 17:53 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Zoom profile · Recent Zoom incidents · Markdown · JSON