# Zoom: Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-10-01 16:08 UTC · Resolved: 2026-10-01 17:53 UTC · Duration: 1.8 h
- Updates: 3 · Affected components: Mail, Zoom Mail - Mail, Zoom Events, Zoom Meetings, Zoom Meetings - Zoom Meetings, Voice Agent, Zoom Virtual Agent - NORTH AMERICA - Voice Agent, Zoom Virtual Agent, Zoom Virtual Agent - Global - Zoom Virtual Agent, Zoom Meetings - Zoom Webinars Plus and Events, Zoom Webinars Plus and Events, Recording, Zoom Meetings - Recording, Calendar, Zoom Mail - Calendar, Voice Agent, Zoom Virtual Agent - Global - Voice Agent, Zoom Contact Center, Zoom CX - Global - Zoom Contact Center, Zoom Contact Center, Zoom CX - NORTH AMERICA - Zoom Contact Center, Voice (Inbound/Outbound), Zoom CX - NORTH AMERICA - Voice (Inbound/Outbound)
- [Vendor status page: https://stspg.io/qscfnkz1qqfm](https://stspg.io/qscfnkz1qqfm)
- [Company: Zoom](https://rewindex.com/company/zoom.md)

## Timeline of updates

- **monitoring** 2026-10-01 16:08 UTC: On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.
- **monitoring** 2026-10-01 16:49 UTC: On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.
- **resolved** 2026-10-01 17:53 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/zoom/incidents/jzmg28568r94 · Markdown: https://rewindex.com/company/zoom/incidents/jzmg28568r94.md · JSON: https://rewindex.com/api/v1/companies/zoom/incidents/jzmg28568r94 · Generated 2026-10-18T11:49:15.574Z