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Zoom: Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion

Affected components: Zoom AIZoom Chat - Zoom AIZoom AICZoom Phone - Global - Zoom AIC

Timeline of updates

1. investigating2026-10-17 06:10 UTC

   We are currently investigating a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

2. identified2026-10-17 06:13 UTC

   We have successfully identified the root cause of a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. monitoring2026-10-17 06:16 UTC

   A service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved2026-10-17 06:56 UTC

   This incident has been resolved and the affected services have been restored.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Zoom profile · Recent Zoom incidents · Markdown · JSON