# Zoom: Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-17 06:10 UTC · Resolved: 2026-10-17 06:56 UTC · Duration: 46 min
- Updates: 4 · Affected components: Zoom AI, Zoom Chat - Zoom AI, Zoom AIC, Zoom Phone - Global - Zoom AIC
- [Vendor status page: https://stspg.io/7yj0741j4bx9](https://stspg.io/7yj0741j4bx9)
- [Company: Zoom](https://rewindex.com/company/zoom.md)

## Timeline of updates

- **investigating** 2026-10-17 06:10 UTC: We are currently investigating a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- **identified** 2026-10-17 06:13 UTC: We have successfully identified the root cause of a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- **monitoring** 2026-10-17 06:16 UTC: A service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- **resolved** 2026-10-17 06:56 UTC: This incident has been resolved and the affected services have been restored.


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Canonical: https://rewindex.com/company/zoom/incidents/6kggw3z5ht7k · Markdown: https://rewindex.com/company/zoom/incidents/6kggw3z5ht7k.md · JSON: https://rewindex.com/api/v1/companies/zoom/incidents/6kggw3z5ht7k · Generated 2026-10-18T13:34:37.854Z