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Zoom: Service Degradation Affecting Zoom Phone and Contact Center Audio in US Region

Impact: noneStatus: resolvedStarted Resolved (18 min)2 updatesSource: stspg.io (opens in new tab)

Affected components: Zoom PhoneZoom Phone - NORTH AMERICA - Zoom PhoneZoom Contact CenterZoom CX - NORTH AMERICA - Zoom Contact Center

Timeline of updates

  1. monitoring

    On September 03, between 12:02 UTC to 12:17 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in US region. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

  2. resolved

    This incident has been resolved and the affected services have been restored.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Zoom profile · Recent Zoom incidents · Markdown · JSON