Xero: Australian Payroll - Auto Super batches processing delays
Timeline of updates
- resolved
UPDATE 23 JUNE 2021 8:15 pm AEST After further work and investigation, our Product Teams are unfortunately unable to resubmit these auto super batches for users. Any auto super batches that have failed will need to be resubmitted ASAP. SuperChoice, our superannuation clearing house, has confirmed that if these contributions are submitted by 2pm on 24 June 2021 AEST, they should still reach the super fund providers by 30 June 2021. If you have already successfully resubmitted these batches or processed this outside of Xero, no further action is required. 22 JUNE 2021 10:08 pm AEST Today the ATO experienced an outage, which resulted in some users receiving errors when submitting auto super batches in Xero. We are getting in touch with users to let them know the error message saying a superannuation batch failed was incorrect - our Product Team are re-submitting these batches ASAP. There is no further action required. Our superannuation clearing house, SuperChoice, has let us know that these contributions should still reach the super fund providers no later than 30 June 2021.
From Xero’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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Cite this
Status incident (vendor impact label: none) posted by Xero, started 2021-06-22 04:53 UTC, resolved after 7.3 h, 1 update(s).
- Title
- Australian Payroll - Auto Super batches processing delays
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/incidents/nsp91mkg8xv6
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