Xero change history

Xero reported a major global incident affecting some customers navigating the product, generating invoices and PDFs, and viewing invoice PDFs. It started at 2026-10-14 04:08 UTC and was resolved at 2026-10-14 04:33 UTC, lasting 25 min. Xero attributed it to a network connectivity issue and said service was restored.

Xero reported a critical outage preventing US customers from accessing US Payroll (Powered by Gusto), starting 2026-09-28 20:32 UTC and resolved at 2026-09-28 21:23 UTC, lasting 51 min. Xero attributed the outage to an issue on Gusto's side; Gusto implemented a fix and resolved it.

Xero reported a major ATO outage preventing customers from filing tax returns or STP filings, affecting AU Payroll and Tax Reporting - BAS, TPAR. It started at 2026-09-28 00:03 UTC and lasted 25 min, resolving at 2026-09-28 00:28 UTC after the ATO implemented a fix.

A major Salesforce disruption across all regions prevented some Xero customers from raising cases, contacting support, using in-app help or accessing Xero Central; Xero platform access was unaffected. The incident ran from 2026-09-16 08:49 UTC to 2026-09-16 15:12 UTC, lasting 6 h 23 min, and was resolved after Salesforce implemented a fix.

Xero reported a major global outage causing errors when accessing Syft Native Budget and Cashflow Manager in Reporting. It started at 2026-09-15 03:29 UTC and was resolved at 2026-09-15 03:45 UTC, lasting 15 min. Xero implemented a fix and monitored the results before confirming resolution.

Xero reported a major ATO outage preventing customers from filing tax returns or STP filings, affecting AU Payroll and Tax Reporting - BAS, TPAR. It started at 2026-09-13 23:46 UTC and was resolved at 2026-09-14 03:51 UTC, lasting 4 h 4 min. The ATO implemented a fix, which Xero monitored before confirming resolution.

Xero reported a major AU Xero Tax outage from 2026-09-07 01:49 UTC to 2026-09-07 04:16 UTC, lasting 2 h 26 min. An ATO services outage prevented customers from filing tax returns or STP filings, though tax return creation remained available. ATO implemented a fix, and Xero confirmed resolution.

Xero’s UK Making Tax Digital (MTD) and VAT services had a critical outage starting 2026-09-02 14:05 UTC, lasting 3 h 48 min. HMRC investigated; the incident was marked resolved at 2026-09-02 17:53 UTC, although the final update also said services were “not operating as normal.”

Xero reported a major Australian Xero Tax outage preventing some customers from prefilling or lodging tax returns to the ATO, starting 2026-08-30 23:50 UTC and resolved 2026-08-31 01:37 UTC (computed duration: 1 h 46 min). Xero attributed the issue to an underlying product dependency and implemented a fix to restore service.

Xero reported a major incident preventing Australian Xero Tax customers from prefilling or lodging tax returns to the ATO. It ran from 2026-08-30 20:21 UTC to 2026-08-30 22:39 UTC, lasting 2 h 18 min. The ATO implemented a fix, and Xero confirmed resolution.

Xero reported a major global incident affecting Xero Platform and Settings: some customers encountered slowness, errors and unavailable features when accessing or using Xero. It ran from 2026-07-24 01:59 UTC to 2026-07-24 03:02 UTC (1 h 3 min). Xero attributed the issue to a product release and restored service through a rollback.

Xero reported a major global Reporting outage: some customers saw error messages or pages failing to load. It started at 2026-06-05 15:47 UTC and was resolved at 2026-06-05 16:30 UTC, lasting 43 min; Xero implemented a fix and monitored the results.

Xero reported a major global invoicing outage affecting some customers, starting 2026-06-01 23:55 UTC and resolved 2026-06-02 01:00 UTC, lasting 1 h 4 min. A product release made invoicing unavailable; Xero implemented a fix and confirmed resolution.

Xero reported a major global outage causing errors for customers using the platform, affecting accounting, payroll, tax and mobile services. The incident started at 2026-05-07 02:20 UTC and was marked resolved at 2026-05-15 07:52 UTC; Xero reported implementing a fix and monitoring stability, with normal platform use restored.

Xero reported a major global outage affecting Xero Platform and Settings: some customers encountered errors accessing or navigating Xero. The incident started at 2026-05-06 03:54 UTC and was resolved at 2026-05-06 04:25 UTC, lasting 31 min; Xero did not specify the cause or fix.