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ChangesXeroGloball: Xero - customers are experiencing issues across Xero

Xero: Critical incident: Globall: Xero - customers are experiencing issues across Xero

Major incidentoutage (model (Jev), 100%)Changed Detected status.xero.com (opens in new tab)
Summary

Xero reported a critical incident affecting Xero Platform and Settings, with customers experiencing errors across Xero after logging in. It started at 2026-10-28 09:33 UTC and was still open when archived, open for 0 min at the last update. Xero said it had identified the cause and was implementing a fix, but provided no specifics.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Incident page: the full timeline of updates

What changed

Struck in red is what Xero removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Globall: Xero - customers are experiencing issues across Xero
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: identified
AddedStart time#4
Before: not present
After: 2026-10-28 09:33 UTC
AddedAffected components#5
Before: not present
After: Xero Platform and Settings
AddedUpdateidentified#6
Before: not present
After: We're aware that customers are experiencing errors across Xero after logging in. We have identified the cause of the issue and are implementing a fix. This is our top priority and we will update you as soon as we can.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

Wednesday, October 28

3 incident changes

Cite this

Critical incident: Globall: Xero - customers are experiencing issues across Xero on Xero’s status page, changed 2026-10-28 09:33 UTC (change 1 of 3).

Title
Critical incident: Globall: Xero - customers are experiencing issues across Xero
Vendor
Xero
Date
URL
https://rewindex.com/change/iabc29f98b50aff

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