# Xero: Critical incident: Globall: Xero - customers are experiencing issues across Xero

> Xero reported a critical incident affecting Xero Platform and Settings, with customers experiencing errors across Xero after logging in. It started at 2026-10-28 09:33 UTC and was still open when archived, open for 0 min at the last update. Xero said it had identified the cause and was implementing

Canonical: https://rewindex.com/change/iabc29f98b50aff
Last updated: 2026-10-28T09:43:45Z

**Summary:** Xero reported a critical incident affecting Xero Platform and Settings, with customers experiencing errors across Xero after logging in. It started at 2026-10-28 09:33 UTC and was still open when archived, open for 0 min at the last update. Xero said it had identified the cause and was implementing a fix, but provided no specifics. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-28 09:33 UTC · Detected: 2026-10-28 09:43 UTC
- [Source: https://status.xero.com/incidents/df6t9zgr1szs](https://status.xero.com/incidents/df6t9zgr1szs)
- [Company: Xero](https://rewindex.com/company/xero.md)
- Versions: before (none: first archived) → after incident\_version:223/df6t9zgr1szs@796566dd3dfb
- Change 1 of 3 for this incident

Incident page (full timeline): [Globall: Xero - customers are experiencing issues across Xero](https://rewindex.com/company/xero/incidents/df6t9zgr1szs.md)
## What changed

**1. Added: Title**

```diff
+ Globall: Xero - customers are experiencing issues across Xero
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ identified
```

**4. Added: Start time**

```diff
+ 2026-10-28 09:33 UTC
```

**5. Added: Affected components**

```diff
+ Xero Platform and Settings
```

**6. Added: Update** (identified) · 2026-10-28 09:33 UTC

```diff
+ We're aware that customers are experiencing errors across Xero after logging in. We have identified the cause of the issue and are implementing a fix. This is our top priority and we will update you as soon as we can.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-28 09:33 UTC | Critical incident: Globall: Xero - customers are experiencing issues across Xero (this change) | outage |
| 2026-10-28 10:03 UTC | [Incident updated: Global: Xero - customers are experiencing issues across Xero](https://rewindex.com/change/rc275f9bb4614e7.md) | Normal progress |
| 2026-10-28 10:43 UTC | [Incident updated: Global: Xero - customers are experiencing issues across Xero](https://rewindex.com/change/r37a51571c140da.md) | Normal progress |

Next: [change](https://rewindex.com/change/rc275f9bb4614e7.md) · All Xero changes: [timeline](https://rewindex.com/company/xero/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Globall: Xero - customers are experiencing issues across Xero on Xero’s status page, changed 2026-10-28 09:33 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/iabc29f98b50aff
- Citation: Xero, “Critical incident: Globall: Xero - customers are experiencing issues across Xero” (2026-10-28 09:33 UTC). Archived by Rewindex: https://rewindex.com/change/iabc29f98b50aff (CC BY 4.0).
- Markdown link: `[Xero: Critical incident: Globall: Xero - customers are experiencing issues across Xero (2026-10-28)](https://rewindex.com/change/iabc29f98b50aff)`


---
Canonical: https://rewindex.com/change/iabc29f98b50aff · Markdown: https://rewindex.com/change/iabc29f98b50aff.md · JSON: https://rewindex.com/api/v1/changes/iabc29f98b50aff · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T22:04:37.878Z