Wix: RESOLVED: Some users may experience delays when contacting Customer Care
Affected components: Customer Care - Help CenterHelp Center
Timeline of updates
- investigating
We’re working on a solution, try again later.
- investigating
We are continuing to investigate this issue.
- resolved
The incident has been resolved.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
92a5ad4139abbf8c…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Wix, started 2025-11-20 03:33 UTC, resolved after 5.0 h, 3 update(s).
- Title
- RESOLVED: Some users may experience delays when contacting Customer Care
- Vendor
- Wix
- Date
- URL
- https://rewindex.com/company/wix/incidents/c7k99fv749bp
Wix profileRecent Wix incidentsAll outages on November 20, 2025Wix in November 2025MarkdownJSON