Vonage: Video Media Archiver Server issue
Timeline of updates
- resolved
At 2024/11/19 18:56 UTC, a server that hosts our Enterprise Media Archiver was lost in the US-East region. The impacted instance was removed from rotation immediately. It was fully resolved at 2024/11/19 18:57 UTC. We have identified that this incident may have resulted in the truncation or loss of some archived recordings. Unfortunately, any affected data cannot be recovered. Our team is investigating the cause and assessing the impact. We sincerely apologize for any inconvenience this may have caused and will provide further updates as soon as we have more information. Please contact support@api.vonage.com if you have any questions.
From Vonage’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on vonageapi.statuspage.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Vonage, started 2024-11-20 17:21 UTC, resolved after 0 min, 1 update(s).
- Title
- Video Media Archiver Server issue
- Vendor
- Vonage
- Date
- URL
- https://rewindex.com/company/vonage/incidents/tbjrwwb4jc58
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