# Vonage: Video Media Archiver Server issue

> Vonage status incident “Video Media Archiver Server issue” on 2024-11-20: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/tbjrwwb4jc58
Last updated: 2024-11-20T17:21:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-11-20 17:21 UTC · Resolved: 2024-11-20 17:21 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/tbjrwwb4jc58](https://vonageapi.statuspage.io/incidents/tbjrwwb4jc58)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2024-11-20 17:21 UTC: At 2024/11/19 18:56 UTC, a server that hosts our Enterprise Media Archiver was lost in the US-East region. The impacted instance was removed from rotation immediately. It was fully resolved at 2024/11/19 18:57 UTC. We have identified that this incident may have resulted in the truncation or loss of some archived recordings. Unfortunately, any affected data cannot be recovered. Our team is investigating the cause and assessing the impact. We sincerely apologize for any inconvenience this may have caused and will provide further updates as soon as we have more information. Please contact support@api.vonage.com if you have any questions.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Vonage, started 2024-11-20 17:21 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/tbjrwwb4jc58
- Citation: Vonage, “Video Media Archiver Server issue” (2024-11-20 17:21 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/tbjrwwb4jc58 (CC BY 4.0).
- Markdown link: `[Vonage: Video Media Archiver Server issue (2024-11-20)](https://rewindex.com/company/vonage/incidents/tbjrwwb4jc58)`


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Canonical: https://rewindex.com/company/vonage/incidents/tbjrwwb4jc58 · Markdown: https://rewindex.com/company/vonage/incidents/tbjrwwb4jc58.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/tbjrwwb4jc58 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:53:18.384Z