Companies/Vonage/Incidents

Vonage: Voice Platform Issue

Affected components: Programmable SIP & SIP InterconnectVoice - Programmable SIP & SIP InterconnectVoice APIVoice - Voice APIVoice - Voice WebRTCVoice WebRTCSIP TrunkingVoice - SIP Trunking

Timeline of updates

1. investigating2026-10-19 15:42 UTC

   We are aware of issues that may be impacting your Voice traffic. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2.5 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

2. monitoring2026-10-19 16:34 UTCEdited

   Vonage services continue to show signs of recovery following today's interruption in Voice traffic. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

3. monitoring2026-10-19 18:44 UTC

   Vonage services continue to show signs of recovery following today's interruption in Voice traffic. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

Changes Rewindex caught on this incident

• Oct 19Incident updated: Voice Platform Issue
• Oct 19Incident silently edited: Voice Platform Issue
• Oct 19Incident updated: Voice Platform Issue

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Vonage profileRecent Vonage incidentsMarkdownJSON