# Vonage: Voice Platform Issue

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-19 15:42 UTC · Resolved: 2026-10-19 20:51 UTC · Duration: 5.2 h
- Updates: 4 · Affected components: Programmable SIP & SIP Interconnect, Voice - Programmable SIP & SIP Interconnect, Voice API, Voice - Voice API, Voice - Voice WebRTC, Voice WebRTC, SIP Trunking, Voice - SIP Trunking
- [Vendor status page: https://stspg.io/k0ch5dn29kcp](https://stspg.io/k0ch5dn29kcp)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-10-19 15:42 UTC: We are aware of issues that may be impacting your Voice traffic. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2.5 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- **monitoring** 2026-10-19 16:34 UTC _(edited after publishing)_: Vonage services continue to show signs of recovery following today's interruption in Voice traffic. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
- **monitoring** 2026-10-19 18:44 UTC: Vonage services continue to show signs of recovery following today's interruption in Voice traffic. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
- **resolved** 2026-10-19 20:51 UTC: Vonage services have been fully restored following today’s service interruption in Voice traffic, which began at 2026-10-19 15:11 UTC. Full resolution has been confirmed effective 2026-10-19 16:11 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

## Rewindex changes for this incident

- 2026-10-19 16:43 UTC: [Incident updated: Voice Platform Issue](https://rewindex.com/change/r20988ed2b23443.md)
- 2026-10-19 17:33 UTC: [Incident silently edited: Voice Platform Issue](https://rewindex.com/change/r86961f88435b96.md)
- 2026-10-19 18:53 UTC: [Incident updated: Voice Platform Issue](https://rewindex.com/change/r8ad67146a9e325.md)
- 2026-10-19 20:53 UTC: [Incident updated: Voice Platform Issue](https://rewindex.com/change/r3939721fdc4d16.md)


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Canonical: https://rewindex.com/company/vonage/incidents/qy8mjszrhmk8 · Markdown: https://rewindex.com/company/vonage/incidents/qy8mjszrhmk8.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/qy8mjszrhmk8 · Generated 2026-10-19T21:10:01.417Z