Vonage: Video Media server failure in EU West
Timeline of updates
- resolved
Media server was in an unstable state in EU West region from 29/Sep/2025 8:39 AM UTC to 29/Sep/2025 8:40 AM UTC. Some customers may have experienced failures in Connection and Archiving during this period if they run across this server. The faulty instance was detected and removed from rotation. All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
From Vonage’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on vonageapi.statuspage.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Vonage, started 2025-09-29 09:28 UTC, resolved after 0 min, 1 update(s).
- Title
- Video Media server failure in EU West
- Vendor
- Vonage
- Date
- URL
- https://rewindex.com/company/vonage/incidents/ls8h6vdzvyb6
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