# Vonage: Video Media server failure in EU West

> Vonage status incident “Video Media server failure in EU West” on 2025-09-29: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/ls8h6vdzvyb6
Last updated: 2025-09-29T09:28:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-09-29 09:28 UTC · Resolved: 2025-09-29 09:28 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/ls8h6vdzvyb6](https://vonageapi.statuspage.io/incidents/ls8h6vdzvyb6)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2025-09-29 09:28 UTC: Media server was in an unstable state in EU West region from 29/Sep/2025 8:39 AM UTC to 29/Sep/2025 8:40 AM UTC. Some customers may have experienced failures in Connection and Archiving during this period if they run across this server. The faulty instance was detected and removed from rotation. All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Vonage, started 2025-09-29 09:28 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/ls8h6vdzvyb6
- Citation: Vonage, “Video Media server failure in EU West” (2025-09-29 09:28 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/ls8h6vdzvyb6 (CC BY 4.0).
- Markdown link: `[Vonage: Video Media server failure in EU West (2025-09-29)](https://rewindex.com/company/vonage/incidents/ls8h6vdzvyb6)`


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Canonical: https://rewindex.com/company/vonage/incidents/ls8h6vdzvyb6 · Markdown: https://rewindex.com/company/vonage/incidents/ls8h6vdzvyb6.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/ls8h6vdzvyb6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:34:15.658Z