rewindex

CompaniesVonageIncidents

Vonage: Issue with WhatsApp onboarding

MinorStatus: investigatingStarted Not resolved1 updatevonageapi.statuspage.io (opens in new tab)

Affected components: Global Connectivity - Whatsapp ConnectivityWhatsapp Connectivity

Timeline of updates

  1. investigating

    We are aware of issues that may be impacting your WhatsApp onboarding. Customers may face the error "You must accept the WhatsApp Business Cloud API terms to use the API" during WhatsApp onboarding. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run () commits it.

Impact, status and times are the vendor’s own, as last archived. View on vonageapi.statuspage.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2026-11-11 13:15 UTC, not resolved, 1 update(s).

Title
Issue with WhatsApp onboarding
Vendor
Vonage
Date
URL
https://rewindex.com/company/vonage/incidents/lj5srw9b8g9d

Vonage profileRecent Vonage incidentsAll outages on November 11, 2026Vonage in November 2026MarkdownJSON