# Vonage: Issue with WhatsApp onboarding

> Vonage status incident “Issue with WhatsApp onboarding” on 2026-11-11: impact minor (vendor’s label), 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/lj5srw9b8g9d
Last updated: 2026-11-11T13:15:06Z

- Impact (vendor’s label): minor
- Status: investigating
- Started: 2026-11-11 13:15 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 1 · Affected components: Global Connectivity - Whatsapp Connectivity, Whatsapp Connectivity
- [Vendor status page: https://vonageapi.statuspage.io/incidents/lj5srw9b8g9d](https://vonageapi.statuspage.io/incidents/lj5srw9b8g9d)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-11-11 13:15 UTC: We are aware of issues that may be impacting your WhatsApp onboarding. Customers may face the error "You must accept the WhatsApp Business Cloud API terms to use the API" during WhatsApp onboarding. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2026-11-11 13:15 UTC, not resolved, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/lj5srw9b8g9d
- Citation: Vonage, “Issue with WhatsApp onboarding” (2026-11-11 13:15 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/lj5srw9b8g9d (CC BY 4.0).
- Markdown link: `[Vonage: Issue with WhatsApp onboarding (2026-11-11)](https://rewindex.com/company/vonage/incidents/lj5srw9b8g9d)`


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Canonical: https://rewindex.com/company/vonage/incidents/lj5srw9b8g9d · Markdown: https://rewindex.com/company/vonage/incidents/lj5srw9b8g9d.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/lj5srw9b8g9d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T14:57:49.775Z