Vonage: Video API - SIP Interconnect degradation in US-East region
Timeline of updates
- resolved
Our monitoring system alerted us to a potential service issue with our platform between 20:19 UTC and 21:04 UTC. Although the customer impact is not yet confirmed, we are alerting customers immediately while our engineering teams investigate the issue. If any customer impact occurred, it would affect SIP Interconnect services in the US-East region. SIP calls initiated during this period may not have received media. All services have been restored now. Please let support@api.vonage.com know if you continue to experience problems with this.
From Vonage’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on vonageapi.statuspage.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Vonage, started 2025-11-20 21:45 UTC, resolved after 0 min, 1 update(s).
- Title
- Video API - SIP Interconnect degradation in US-East region
- Vendor
- Vonage
- Date
- URL
- https://rewindex.com/company/vonage/incidents/bkg7hxw4mkn2
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