# Vonage: Video API - SIP Interconnect degradation in US-East region

> Vonage status incident “Video API - SIP Interconnect degradation in US-East region” on 2025-11-20: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/bkg7hxw4mkn2
Last updated: 2025-11-20T21:45:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-20 21:45 UTC · Resolved: 2025-11-20 21:45 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/bkg7hxw4mkn2](https://vonageapi.statuspage.io/incidents/bkg7hxw4mkn2)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2025-11-20 21:45 UTC: Our monitoring system alerted us to a potential service issue with our platform between 20:19 UTC and 21:04 UTC. Although the customer impact is not yet confirmed, we are alerting customers immediately while our engineering teams investigate the issue. If any customer impact occurred, it would affect SIP Interconnect services in the US-East region. SIP calls initiated during this period may not have received media. All services have been restored now. Please let support@api.vonage.com know if you continue to experience problems with this.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2025-11-20 21:45 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/bkg7hxw4mkn2
- Citation: Vonage, “Video API - SIP Interconnect degradation in US-East region” (2025-11-20 21:45 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/bkg7hxw4mkn2 (CC BY 4.0).
- Markdown link: `[Vonage: Video API - SIP Interconnect degradation in US-East region (2025-11-20)](https://rewindex.com/company/vonage/incidents/bkg7hxw4mkn2)`


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Canonical: https://rewindex.com/company/vonage/incidents/bkg7hxw4mkn2 · Markdown: https://rewindex.com/company/vonage/incidents/bkg7hxw4mkn2.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/bkg7hxw4mkn2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:42:14.831Z