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CompaniesVonageIncidents

Vonage: USA - SMS degradation affecting Verizon toll-free numbers

MinorStatus: resolvedStarted Resolved (4.5 h)1 updatevonageapi.statuspage.io (opens in new tab)
Part of an outage event

AWS outage, Sep 28, 2022 · 8 vendors, 9 incidents

Vonage’s incident depends on AWS (declared dependency, named as a cause before); it did not name AWS. (hop 1, posted +1 h 57 min vs the first vendor naming AWS)

Swipe sideways to see the whole diagram.

depends on AWSknown dependencyAWSown incident not archivedWithin an hour3 vendors, 3 blamed AWSDaily, Unbounce, Gusto1 to 4 hours later3 vendors, 3 blamed AWSLever, Jira, ConfluenceKnown dependency1 vendorVonageVonage (this incident)posted +1 h 57 min
depends on AWSknown dependencyAWSown incident not archivedWithin an hour3 vendors, 3 blamed AWSDaily, Unbounce, Gusto1 to 4 hours later3 vendors, 3 blamed AWSLever, Jira, ConfluenceKnown dependency1 vendorVonageVonage (this incident)posted +1 h 57 min
Vonage is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed AWS<br/>Daily, Unbounce, Gusto"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>3 vendors, 3 blamed AWS<br/>Lever, Jira, Confluence"]:::blames
  root --> h4
  dr["Known dependency<br/>1 vendor<br/>Vonage"]:::hop2
  root -.->|"depends on AWS"| dr
  me["Vonage (this incident)<br/>posted +1 h 57 min"]:::me
  root -.->|"known dependency"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. resolved

    This incident has been resolved.

From Vonage’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on vonageapi.statuspage.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2022-09-28 18:54 UTC, resolved after 4.5 h, 1 update(s).

Title
USA - SMS degradation affecting Verizon toll-free numbers
Vendor
Vonage
Date
URL
https://rewindex.com/company/vonage/incidents/bblx2yhhd52w

Vonage profileRecent Vonage incidentsAll outages on September 28, 2022Vonage in September 2022MarkdownJSON